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Terms & Conditions

Last updated: 29 September 2026

These are the terms we work to. They apply when you book us to carry out plumbing, gas or heating work. We've written them in plain English rather than legal jargon, and nothing in them takes away the rights you have under consumer law.

Who we are

Content Plumbing and Heating Limited, registered in England and Wales, company number 09933239.

Quotes

Quotes are free and there's no obligation to go ahead. A quote is valid for 30 days unless we say otherwise on the quote itself.

A quote is based on what we can see and on what you've told us about the job. If we start work and find something we couldn't reasonably have known about — hidden pipework, a fault behind a wall, asbestos, or a system in worse condition than it appeared — we'll stop, explain what we've found, and give you a revised price before doing any more. You're free to say no at that point, and you'll only pay for the work already done.

Prices and payment

Our standard charges are:

Quoted work, such as a boiler installation or a bathroom, is priced as a job rather than by the hour, and the price we quote is the price you pay unless the job changes as described above.

Prices are in pounds sterling. The price we quote is the price you pay. Payment is due on completion unless we've agreed otherwise in writing. We accept card, bank transfer and cash. For larger installations we may ask for a deposit before ordering materials; if we do, it will be set out in your quote.

Booking and access

When you book, we'll agree a date and a time window. We'll do our best to keep to it, but the nature of the work means a job can overrun. If we're going to be late or have to move an appointment, we'll tell you as soon as we know.

You'll need to give us safe access to the property and to the area we're working in, along with water and power where the job needs it. If we arrive and can't get in, or can't work safely, we may have to charge for the visit.

If you're a landlord and we're attending a tenanted property, you're responsible for making sure the tenant knows we're coming, unless you've asked us to arrange access with them directly.

Your right to cancel

If you agree to work in your home, rather than at our premises or over the phone, you normally have 14 days to change your mind and cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you want us to start within those 14 days — which is usually the case with a breakdown or an emergency — you'll need to ask us to, and we'll make a note of it. You can still cancel, but you'll have to pay for the work we've already done and any materials we've already bought for the job.

Once work is fully completed at your request within the 14 days, the right to cancel no longer applies.

To cancel, just call or email us. If you've paid anything up front and cancel before we start, we'll refund it within 14 days.

Our work and your guarantee

We guarantee our workmanship for 12 months from the date the job is completed. If something we've done fails in that time, tell us and we'll put it right at no charge.

Boilers and other appliances carry the manufacturer's own warranty, typically 7 to 10 years on a new boiler depending on the make and model. We'll register it for you and tell you what you're getting before you decide. Manufacturer warranties usually require an annual service to stay valid, and keeping that up is your responsibility.

The guarantee doesn't cover faults caused by something other than our work: fair wear and tear, damage, misuse, freezing, work carried out by someone else afterwards, or a pre-existing problem elsewhere in the system that we told you about and weren't asked to fix.

Gas work

All gas work is carried out by a Gas Safe registered engineer. If we find an appliance that's unsafe, we're required to act on it. Depending on how serious it is, that can mean disconnecting the appliance or, in the most serious cases, reporting it. We'll always explain what we've found and why before we do anything.

We'll leave you with the relevant paperwork — a gas safety record, a certificate, or a Building Regulations notification for a new boiler.

If something goes wrong

Please tell us first. Call 0113 318 5202 or email info@contentplumbingandheating.co.uk, and we'll get back to you within five working days. Most problems are quicker to sort out than either side expects.

Under the Consumer Rights Act 2015, work must be carried out with reasonable care and skill, and any materials we supply must be as described and fit for purpose. Nothing in these terms affects those rights.

Our responsibility to you

If we cause damage through our own negligence, we'll put it right. We're insured for that.

We're not responsible for losses that couldn't reasonably have been expected at the time you booked, or for problems arising from the existing condition of a system where we've told you about that condition beforehand.

We don't limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Your information

We only use your details to deal with your enquiry, carry out work and keep the records the law requires. See our Privacy Policy for the detail.

Changes to these terms

We may update these terms from time to time. The version that applies to your job is the one published when you booked, and we'll change the date at the top whenever we update them.

Law

These terms are governed by the law of England and Wales, and any dispute can be dealt with by the courts of England and Wales.

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